MyRoboTax – Data Deletion Request

Send an email to info@myrobotax.de with the subject “MyRoboTax Data Deletion Request”. Please include:

• your name or user name
• the email address you registered with MyRoboTax
• whether your entire account or only specific data or documents should be deleted

Send data deletion request

To make sure the request comes from the actual owner of the account, we may ask for additional information. We always reply to the email address stored in the account for this purpose. Deletion is carried out only after successful verification.

Once the request has been verified, we delete all deletable data associated with you in MyRoboTax, in particular:

• your user account and login credentials
• profile data such as name, email address, phone number, profile picture and preferences
• documents you have uploaded (e.g. invoices, receipts, bank statements) and the data extracted from them
• stored access tokens for connected services such as DATEV or Lexware Office

If you uploaded documents to the account of a company or tax advisory firm – for example as an employee or via the client portal – these documents form part of that company's accounting records, and that company is the controller responsible for them under data protection law. We delete your personal account at your request; the deletion of business records is coordinated with the company concerned.

Data subject to statutory or accounting retention obligations may be kept for the duration of the respective mandatory retention period. During this time it is restricted and not used for any other purpose; it is deleted once the period expires. This applies in particular to:

• invoices and accounting records relating to our own services (up to ten years under § 147 AO and § 257 HGB)
• security logs (audit log): 12 Monate

We process deletion requests without undue delay and at the latest within one month of receipt (Art. 12(3) GDPR), and confirm the deletion to you by email. Data in backups is overwritten as part of the regular backup cycle.

If an administrator of your company or tax firm removes your account, access is blocked immediately and your personal data is permanently deleted after 14 days. This period only serves to restore an account removed by mistake. If you request deletion yourself, we delete without this period. Where your account is linked to business records (e.g. as the person who uploaded or approved them), we replace your name and email address with a placeholder (pseudonymisation) so that the accounting remains traceable.

You can also request the deletion of specific documents or information only and continue to use your account. You can also archive individual documents directly in the application; archived documents are permanently deleted after 30 days. Approved documents and documents exported to DATEV or Lexware Office are accounting records: if you delete or archive them they are removed from view, but they are kept for the statutory retention period (Section 147 AO, Section 257 HGB; 8 years for accounting vouchers) and are not permanently deleted during that period.

MyRoboTax is provided by Buchtech AI GmbH, c/o SOS Schuldnerhilfe Ali Erdogan, Hermannstraße 36, 12049 Berlin. For more information on how we process your data and on your rights, please see our Privacy Policy.